These are Fastcar Direct’s Online Store(s) Terms and Conditions of sale to which all online purchases are subject. We reserve the right to change these terms and conditions at any time without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions.
These Terms and conditions do not affect your statutory rights.
If you have any questions about the site or your order, you should find the answers here …

PRICE INFORMATION

The prices shown are only applicable to purchases made via the Fastcar Direct Online Stores. On occasions the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in stores. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, stores are under no obligation to honour any online price or promotion that differs from the in-store price.
Where the ‘In-Store Price’ is listed, this refers to the current price in stores.
Special offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.
All offers are subject to availability and while stocks last.
All prices are shown in £ sterling and include VAT where appropriate. We regret we are not able to offer VAT exclusive pricing for deliveries to the Channel Islands.
If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and neither party will be bound to continue with the purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.

1. Ordering Goods
Our online store can only accept orders originating from and for delivery to UK addresses.
To order goods from our online store, you need to select your required items from the product information page(s) they appear on. These pages can be accessed by selecting one of our main product categories, either from the top navigation bar or from the list of categories and sub-categories displayed on the centre of your screen. To place an order online, go to the product information page and then follow the steps outlined below:

• Product Information Page: Check the availability of the product at the top right of the product information page. For products that are labelled ‘in stock’, simply click the ‘Add to basket’ button on the product information page. If a product is not available to buy online the ‘Add to basket’ button will not appear and will be replaced with a ‘Continue shopping’ button, allowing you to select an alternative item if required. Please note that when purchasing items on a 3 for 2 offer, Buy One Get One Free offer or Buy One Get One Half Price offer, please add all 3 or both items to your basket, and the discount will then be automatically displayed on the Shopping Basket page.
• Shopping Basket Page: After making your selections, click on the ‘Continue to checkout’ or ‘Checkout’ button. You will be able to review and amend your order before proceeding through the checkout pages.
• Billing Page: We will then ask for details of your billing address – this MUST be the address at which your Credit/Debit card is registered – and email/phone contact details so we can contact you if we need to discuss your order. Please complete your details in the appropriate boxes and click the ‘Next’ button. You will be given the opportunity to select a different delivery address later in the checkout process.
• Delivery Page: Check your details and confirm they are correct by clicking the ‘Continue to checkout’ button. If the details are incorrect in any way, click on the ‘Edit address book’ button to amend your details. You can add a different delivery address at this stage by clicking the ‘Create new address’ button.
• Order Summary Page: Finally, we will ask you to check the details of the products you are ordering, along with your billing and delivery addresses. If you have a promotional code, enter it in the box provided and press ‘Submit’ and your order will be automatically updated. Then complete the details of the credit/debit card you wish us to use to make your payment and don’t forget to tick the boxes confirming you have read these Terms and Conditions and to allow you to be contacted by us via email if you wish to. Clicking ‘Order Now’ will generate and transmit your order and display a page confirming the details of your order to your records. Unfortunately, due to the speed of our ordering processing, you will not be able to amend your order after pressing the ‘Confirm Order’ button, so please check all details are correct before placing your order.

We will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order. 
All orders placed are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.
Please note that the only language in which the contract can be concluded is English. Fastcar Direct will retain details of your order in our database and these details can be made available on request. Please contact our Customer Service team.

2. Payment
We accept payment by most major credit or debit cards registered at UK addresses.
Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil you order. Card payments will be subject to a processing charge. Items paid for via card will only be dispatched and delivered to the cardholder address.

We can also accept payment by cheque, made payable to Fastcardirect , cash when collecting from store or Paypal online payments. Payment by credit cards can only be accepted on orders with a value of £5.00 or over.

PAYPAL AS A PAYMENT METHOD
Paypal is now available as a payment method to enquiries@fastcardirect.co.uk

HOW DO I GET A REFUND?

IN STORE
If payment has been made by Paypal as a payment type you will need to present of purchase in store. The store will then notify Customer Services to carry out a refund on your behalf. This is because the store will not have access to your Paypal account.

BY PHONE
When you call Customer Services to arrange your return, they will be able to see that your payment was made via Paypal and we will refund your account on receipt of the returned goods.
TERMS AND CONDITIONS
Further Terms and Conditions on Purchasing with Paypal can be found at www.paypal.co.uk

3. Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Fastcar Direct will validate the names, addresses and other information supplied during the order process against commercially available records (eg Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from our website(s) you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

4. Liability
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

5. Delivery of Goods
We can only deliver to addresses within the United Kingdom. For deliveries to non-mainland UK addresses and certain remote locations, eg Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands there may be an additional surcharge imposed by our carriers and a slightly longer delivery lead-time. The charge will be shown clearly during the checkout process. Where Free Delivery is offered on selected products carrier surcharges will still apply to orders delivered to included postcodes. Goods can be delivered either to your home address, to an alternative address or to your work. We regret we are not able to deliver to the Channel Islands.
Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.
If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.

5A DELIVERY CHARGES
The delivery charge for each item is listed on the product detail page underneath the ‘Add to Basket’ button. When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.
We make every effort to keep our delivery charges as low as possible The delivery charge depends on the size and weight of the product ordered and the delivery service option you choose.
You can choose from our Standard Delivery Service or Flexible Delivery Options.

5B DELIVERY TIMES
You can choose from our Standard Delivery Service or Flexible Delivery Options.
Standard delivery of stocked items is normally within 5 working days. Delivery times are calculated in working days – ie Monday to Friday inclusive (working days does not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.
Some items are delivered directly to you from the manufacturer and may incur a longer delivery lead-time. This is clearly shown on the product detail page.
For Next Day Delivery, orders must be placed by 4pm.
Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. Goods delivered by courier should arrive between 9am and 5pm, however, our couriers may attempt delivery outside these hours, up to 9pm Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for delivery or for you to collect the goods from the local depot.
Deliveries to non-mainland UK or remote locations may take longer.
Please note that if your order is made up of a combination of items, deliveries may, on occasions be made separately.
Risk in the goods will pass to you on delivery.
We reserve the right to alter or amend delivery times in exceptional circumstances.
We do everything we can to meet the delivery times specified in this section, however, occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. Unfortunately we can not be held accountable for delays that occur as a result of our couriers or any other events. If an item is delivered later than expected and you no longer wish to keep the item, this will be treated as an unwanted item, and the terms detailed in section 6 will be applied.
Delivery times quoted above can vary depending on stock availability and delivery location.

5C RESERVE & COLLECT (IN-STORE COLLECTIONS)
Items that are ordered for customer collection will be free from shipping charges, although will be subject to a collection service charge. This is usually a surcharge of between 10-20% depending upon the item ordered. Please call prior to ordering the item for confirmation of the applicable service charge. .

6. Unwanted Purchases 
If in the unfortunate event you no longer require the item you ordered from us, we ask that you notify us using the following email address esales.manager@fastcardirect.co.uk before returning the item. 
The item must be returned to us within 7 days of the date of delivery to our address.
Returned items must be in their original un-opened and unused condition, complete with all parts, accessories, original packaging and the original invoice. Please also include with your returned item a note specifying both your order details and reason for return to ensure your return is promptly resolved.
If the condition of the returned item is not as stated above, we will be unable to guarantee that you will be offered a full refund. In addition, the customer will be responsible for all return shipping and insurance costs necessary to return the product to us. We highly recommend that you use a secure delivery service with a signature receipt, such as Royal Mail Recorded or Special Delivery.

A refund can only be offered following receipt and inspection of the returned items.
Unfortunately, we will be unable to refund shipping charges on unwanted items and where items are specified as free delivery a surcharge of the equivalent outbound postage cost will be applied. Furthermore, we will be unable to offer a refund for any additional services requested with your original purchase such as express delivery.
The processing of refunds can take up to approximately 2 weeks, as all returned products have to pass through quality control prior to issuing a refund.

The following charges will be levied against your refund depending upon the service the item was originally shipped via:

24/48 Hour Courier: £4.99

Royal Mail Tracked Service: £2.99

MyHermes Courier: £3.99

Royal Mail 2nd Class Packet: £2.50

Royal Mail 2nd Class Large Letter: £1.50

Royal Mail 2nd Class Letter: £0.50

Royal Mail EU Air Mail: £6.99

Royal Mail International Air Mail: £12.99

7. Receipt of Incorrect Items
In the event that an error should occur and the item you receive is not the item you ordered, please inform us as soon as possible using the following email esales.manager@fastcardirect.co.uk. We will then ensure that the situation is resolved promptly, arranging for the incorrect item to be returned and the correct item to be dispatched to you as soon as possible. Should you no longer require the item, we would arrange for the product to be returned to us, upon our receipt of the item a refund will be issued. If the customer returns the item of their own accord with no prior notification, any allowance for return shipping costs will only be paid at our discretion and will be based upon standard Royal Mail charges with a maximum of £5.50 for any other service used. In addition, we will be unable to offer a refund for these costs until a copy of the original invoice for the shipping costs is provided.

8. Undelivered Items 
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Fastcar Direct shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of items passes to you on the date when the items are delivered or on the date of first attempted delivery by us. The customer must inform us within 15 working days from the date of dispatch if an item has not arrived. If this is not the case, we are unable to grant any request for a replacement or refund.

Items Shipped via a Royal Mail Service

If you do not receive the item you ordered by the specified delivery date, we ask that in the first instance you contact your local sorting/post office to identify whether the item is being held there, as we find that in most cases the items have been stored for customer collection following a failed delivery attempt.

If the above is not the case, please contact us using the following email address esales.manager@fastcardirect.co.uk. We do ask that you allow a period of 15 working days from the date of your order before making contact as specified by Royal Mail, as we will be unable to take any further action until this period has expired.

Please use the following link for further information http://www2.royalmail.com/customer-service/personal-customers/refunds-and-compensation/lost-item-compensation/lost-items

If you require the item by a particular deadline and it is not feasible for you to wait for the 15 day period to lapse, we advise that you purchase the item again and we will then refund your original order following the lapse of the 15 day period subject to necessary findings of investigations.

In circumstances where items are found to have been held at a Royal Mail sorting/post office following the issue of a replacement item, the customer may be liable for the original shipping costs necessary to ship the item and also any return to sender costs incurred. Similarly in cases whereby items are returned to us following a failed delivery attempt, the customer will be responsible for any re-dispatch shipping costs.

If you wish to cancel your order and receive a refund following a failed delivery of your item, unfortunately a charge will be applied for any return to sender costs incurred and any shipping cost charges applied for the original dispatch of the item. If the item was advertised as ‘free delivery’ a 10% restocking charge will be applied.

Items shipped via other carrier services

Customers with orders that our dispatched via our other carriers, such as Home Delivery Network Ltd, should be provided with a tracking reference, allowing for constant tracking of your orders progress. If a problem should occur with your tracking service please contact us using the following email address esales.manager@fastcardirect.co.uk

9. Faulty / Damaged Items 
We retain the right to inspect all faulty / damaged items prior to agreeing to any full or part refund.

In the unfortunate event that a delivered product is received damaged, we request that you must inform us within 24 hours of receipt and no later, using the following email address esales.manager@fastcardirect.co.uk. Please ensure that you check the item BEFORE you sign for it, if you do not have the time please sign for it but include the words “unchecked maybe damaged” enabling us to claim from the delivery company. If this is not the case, we cannot guarantee that a refund or exchange can be actioned. If the item develops a fault following the lapse of 7 days from receipt, please inform us as soon as possible using the following e-mail address esales.manager@fastcardirect.co.uk. To help us deal with the matter promptly, we also request that you attach photographic evidence of the damaged and/or faulty product where applicable with your email for our inspection. Following verification and confirmation of this information we should then be able to, at our discretion offer a replacement part or replacement item. In cases whereby a replacement item is necessary and we are unable to offer this, we may, at our discretion offer a partial refund depending upon the condition of the item. Any refund processed will be subject to shipping costs, both initial outbound and collection charges. If we cannot verify the suggested fault and/or damage, we may be unable to take any action unless further proof is provided. If you choose to be refunded and have received a free gift item, this must be returned to us with the item ordered before a refund can be given. Please also include with your returned items a note specifying both your order details and reason for return to ensure your return is promptly resolved.

Failure to follow the above procedure could result in a potential delay or refusal of refund. Items returned with no paperwork, name and address will not be dealt with. We are unable to accept any liability for costs involved for any works carried out on faulty / damaged items without our prior notification and consent.

In circumstances where we receive a returned item without prior notification, we cannot guarantee that you will either be refunded for the item or reimbursed for any return carriage costs incurred, as this will be dependent upon the findings of our own examinations. Furthermore, in these situations Fastcar Direct will take no responsibility for the insurance of the item during shipping. Any allowance for return shipping costs will only be paid at our discretion and will be based upon standard Royal Mail charges with a maximum of £5.50 for any other service used. In addition, we will be unable to offer a refund for these costs until a copy of the original invoice for the shipping costs is provided.
Should an item be found to be faulty or damaged we will ensure that a replacement is dispatched as soon as possible, although this will be subject to current stock at the time. In situations whereby an exact replacement cannot be offered we will endeavour to offer the nearest suitable alternative. 
In circumstances where the customer wishes to receive a refund as opposed to replacement a charge will be incurred for any shipping charges or a 10% handling charge applied where the item was advertised with ‘free shipping’.

Investigations / inspections of faulty and damaged items can take up to 21 days before an outcome can be confirmed. Therefore, if you require a replacement item for a particular deadline that is prior to this period, we strongly advise that you purchase the item again, we will then following results of our investigations refund the original item where appropriate.

Where results of testing indicate no faults identified with an item that has been reported as faulty, the customer will be responsible for any collection / re-dispatch costs. If a refund is requested this will be subject to the condition of the item and its packaging. It will also be subject to any collection charges incurred and a 20% restocking charge.

We reserve the right to dispose of any item(s) returned to us if no correspondence has been received from the sender within 30 days of any notification.

Fastcar Direct shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and Fastcar Directs total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the monies paid by the Customer to Fastcar Direct.

Fastcar shall in no circumstances be liable for any claim from the customer in respect of any losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, such as but not limited to a loss, damage or injury claim resulting from a product supplied. Any such potential claim must be presented to the supplier / manufacturer of the product, to which Fastcar will provide the relevant contact details upon request.

Warranty Products

Should an item develop a fault within the stated warranty period we request that you inform us as soon as possible using the following email address esales.manager@fastcardirect.co.uk. We can then provide you with details of where to send your faulty product for inspection. Shipping costs and insurances will be the responsibility of the customer. 
In the majority of cases any warranties that are provided with products are usually done so by the manufacturer. We therefore advise where this is the case that you contact the manufacturer directly and they should be able to deal with your query. If you do not have contact details for the manufacturer or unsure of who to contact we are more than happy to provide you with any of the necessary information that you may require.
Following inspection by the manufacturer and verification of the fault a replacement or repair of the item can then be offered should the item be deemed faulty. We are unable to provide guaranteed time frames in which inspection/testing processes will be completed, as it will vary depending on specific circumstances, but as guidance it should be allowed at least a month for this process.
Under warranty we are only able to offer replacement items and the buyer will be responsible for all postage costs involved. If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no replacement will be offered and the buyer will be responsible for collection of the item.

The following charges will be levied against your refund depending upon the service the item was originally shipped via:

24/48 Hour Courier: £4.99

Royal Mail Tracked Service: £2.99

MyHermes Courier: £3.99

Royal Mail 2nd Class Packet: £2.50

Royal Mail 2nd Class Large Letter: £1.50

Royal Mail 2nd Class Letter: £0.50

Royal Mail EU Air Mail: £6.99

Royal Mail International Air Mail: £12.99

10. Items Not As Described

We make every effort to ensure that the item you receive is as described in our listings/descriptions.  Unfortunatley, due to unforeseen circumstances out of our control we cannot always 100% guarantee this will always be the case.  In certain situations due to packaging / manufacturing errors the item may not be as described.  In these instances will ensure that the item is collected and replaced promptly.  Please note that in the unlikely event that this should occur we are unable to accept liability for any costs/ damage or inconvenience caused as a result of the item not being as above. We cannot guarantee the fitment of products that we advertise as 'universal' to all vehicle makes and specifications. Please contact us before purchasing products that are advertised as 'universal' for exact measurements and specifications.

11. Collections 
In circumstances where a collection has been arranged for an item, the customer will be responsible for ensuring that the product is made available for collection on the prearranged date/time, also labelling the item with the following address, Fastcar, 110 High Street, Bloxwich, Walsall, WS3 2DG.
If this is not the case and the courier experiences a failed collection attempt, the customer will be responsible for any charges incurred.

Items to be collected via courier must not exceed certain parcel dimensions. Items to be collected via MyHermes courier must not exceed a maximum length of 1.2 metres, and a max girth of 225cm (length x 1 + width x 2 + depth x 2). Items to be collected via YODEL courier must not exceed 1.5 metres, 0,23m3.

12. Failed Delivery Attempts
In cases whereby items are returned to us following a failed delivery attempt and the customer requests for the item to be re-dispatched, the customer will be responsible for both any failed delivery charges incurred and the actual cost of re-dispatching the product.

If the customer decides to request a refund there will be a charge for the original shipping costs - where items are specified as free delivery a surcharge of the equivalent outbound postage cost will be applied. Furthermore, we will be unable to offer a refund for any additional services requested with your original purchase such as express delivery - furthermore a surcharge will be applied for any "Failed Delivery Attempt" costs imposed on us by our courier company.

13. Free Gift Items 
In the event that you should decide to cancel an order, choosing to be refunded for any reason, where a free gift item(s) is provided with the item(s) you purchased, this includes any ‘Buy One, Get One Free’ offer, ‘Buy One Half Price’ offer, ‘3 for 1’ offer, or a ‘Buy, Get a Free’ offer, all of the items involved in the offer must be returned. We request that the item(s) is returned to us in its original and unused condition, complete with all parts, accessories, original packaging. 
If the free gift item(s) is not received as stated above, we will be unable to offer a full refund. Furthermore, in cases where the customer has requested a refund as a result of an unwanted purchase, the customer will also be responsible for any necessary shipping and insurance costs for returning the free gift item(s).

13. Bicycle One Year Warranty
A4 per the manufacturers recommendations they request in the first instance you should contact them directly to report any warranty concerns.

Tiger Cycles: 01683 220837
Fellia Bikes: 02083 449997

Bike frames, Aluminium frames, freestyler BMX frames and front forks, suspension frames/forks and all components fitted are similarly guaranteed for up to one year.

Exception 
Wear and tear of tyres, inner tubes braking surfaces, buckled wheels etc are exempt from cover

During the guarantee period, all original parts and frames which are classed as defective by an authorised dealer, in either material or workmanship, shall be supplied through an authorised dealer free of charge

Transport and labour charges in relation to warranty supplied parts are not subject to the terms of this limited guarantee and shall be the responsibility of the owner.

This limited guarantee applies to the original purchaser and is not transferable, and applies only to the original parts supplied by the manufacturer and which were not altered in any way from their original specification.

This guarantee does not cover failure experienced during activities including, but not limited to rentals, hire or competitions of any kind or use for stunt riding including “wheelies” and jumping.

15. Refurbished Products 
These are all 100% OK! They represent amazing value for money, especially as all our refurbished products come with a full ONE YEAR manufacturer’s warranty.
These products may be classed as refurbished for a number of reasons:
* They may simply have incurred a minor amount of cosmetic packaging damage during handling.
* Some items may also have been returned where a customer had difficulty in using.
The fact that we guarantee the products for a full year means that you can purchase with full peace of mind.
REMEMBER: WE CLEARLY STATE IN EVERY TITLE, SUBTITLE OR LISTING IF A SPECIFIC PRODUCT IS REFURBISHED. IF IT DOESN’T SAY REFURBISHED THEN IT’S ALWAYS BRAND NEW!
16. Colours, Specifications, Weights & Sizes
Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.
All weights and sizes are supplied as a guide only and are approximate.

17. Restrictions on Ordering and Delivery
We can only accept orders from holders of credit or debit cards registered at UK addresses.
We can deliver to most addresses in the UK. Unfortunately, we are unable to deliver to certian non-UK destinations. Please contact us if you require further details. All goods are subject to availability.
Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit. An additional 2% charge will be applied to payments made by credit card via the telephone. Debit cards will not be charged an additional amount.

18. Complaints and Queries
If you are not happy with any aspect of our online service, discover a fault with our website or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to help you.
Your access to our website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.

Any information provided by a member of staff is supplied in good faith and for guidance purposes only. It is the customer’s responsibility to satisfy themselves as to the accuracy of the information provided before proceeding and ensure that it is in accordance with any manufacturer or product guidance information, as this must take precedence in all instances.

The Contract, and any dispute arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.